Getting a local SIM card is one of the first and most important steps for staying connected in Haiti. With this guide, you can navigate the mobile network landscape, from choosing between the two main providers to activating your data plan.
The Basics: Prepaid SIMs in Haiti
Haiti’s mobile market is served by two main providers: Digicel and Natcom. Digicel entered the market in 2006 and has grown to serve nearly three-quarters of mobile users. Natcom was created in 2010 following the privatization of the state-owned national provider.
Prepaid (or “pay-as-you-go”) service is the standard for most individuals, including tourists. SIM cards are inexpensive and widely available, and credit can be topped up easily
Official Websites
For official and up-to-date information, always refer to the providers’ websites:
- Digicel Haiti: https://www.digicelgroup.com/ht
- Natcom: http://www.natcom.com.ht/en
Availability & Where to Buy
You can purchase a prepaid SIM card in several convenient locations:
- Provider Stores & Kiosks: The best option is to visit an official Digicel or Natcom store. Staff can help with registration and activation. Digicel has a kiosk right after customs at Port-au-Prince Airport.
- Authorized Retailers: Many supermarkets, corner stores (boutiques), and street vendors sell SIM cards and top-up vouchers.
- Airport Shops: Available upon arrival at Port-au-Prince and Cap-Haïtien airports, though prices may be slightly higher.
- Online: Some third-party websites and online retailers offer SIM cards for international shipping.
Network Frequencies and Device Compatibility
To ensure your phone works properly, it must support the network frequencies used in Haiti. The country primarily uses European GSM bands. Most modern, unlocked smartphones are compatible. Below is a summary of the network technologies and frequencies in use.
Important Note on 4G: Network information varies. While Digicel and Natcom market “4G” services, reports suggest this often refers to enhanced 3G/HSPA+ technology. Natcom is reported to hold a temporary 4G/LTE concession in parts of Port-au-Prince. Travelers should expect 3G speeds in most areas.
Coverage and Speed Comparison
Coverage is strongest in urban centers and along main roads, becoming more limited in remote and mountainous regions. The average mobile internet speed in Haiti is relatively low, with reported average download speeds around 10 Mbps.
At-a-Glance Provider Comparison
Biometric User Registration and Device Registration
- SIM Registration: Purchasing a SIM card requires identification, typically a passport for foreigners. This is a government mandate to prevent fraud. The process may involve providing a copy of your ID and could potentially include biometric verification like fingerprint scans.
- Device Registration: There is no widespread, mandatory device registration system (like IMEI registration) for tourists using their own phones in Haiti.
Official Provider Apps
Managing your account is easiest through the official apps:
- Digicel: MyDigicel App (Available on iOS/Android). Use it to activate plans, check balances, and top up.
- Natcom: Natcom Top-Up App (Available on Google Play). Allows top-ups, data plan purchases, and managing multiple numbers.
SIM Card and Plan Pricing
Digicel Prepaid Plans
Digicel offers a range of “DigiPaleNèt” and “DigiNèt” plans combining data, voice minutes, and SMS. Prices are in Haitian Gourdes (HTG).
Sample Digicel Feature Packages (from other sources):
These older packages, activated via dial codes, offer another perspective on available options.
| Data Allowance | Social Media Bonus | Validity | Price (HTG) | Activation Code |
|---|---|---|---|---|
| 75 MB | 100 MB | 24 hours | 9 | *134*850# |
| 3 GB | 3 GB | 7 days | 250 | *134*250# |
| 6 GB | 6 GB | 30 days | 500 | *134*500# |
| 30 GB | 30 GB | 30 days | 2000 | *134*15# |
Note: Social media bundles typically include WhatsApp, Facebook, Instagram, and Twitter.
Natcom Prepaid Plans & Add-Ons
Natcom’s main monthly data packages are called “MU” plans.
Natcom Prepaid Data Add-Ons:
You can add more data to your monthly “MU” package.
| Data Add-On | Price (HTG) | Activation Code |
|---|---|---|
| 400 MB | 100 | *181*3# |
| 1 GB | 200 | *181*1# |
| 3.5 GB | 400 | *181*2# |
Sample Natcom Feature Packages:
Natcom also offers various smaller data packs.
| Package Name | Data Volume | Validity | Price (HTG) | Activation Code |
|---|---|---|---|---|
| DL 9 | 60 MB | 24 hours | 9 | *131*9# |
| MU400 | 3 GB | 30 days | 400 | *134*400# |
| MU2000 | 25 GB | 30 days | 2000 | *132*2000# |
Data-Only SIMs and eSIMs
- Data-Only SIM: Both providers offer standard SIM cards that can be used in tablets, mobile hotspots, or data-only devices.
- Digital eSIM Providers: Physical SIMs are the norm, but eSIMs are emerging. You can purchase Haiti eSIM data plans from global providers like MobilityPass or Gigago (esimhaiti.com) before your trip. Always confirm your device’s eSIM compatibility first.
Practical Information for Users
- How to Check Your SIM Number: For Digicel, dial
*120#. For Natcom, dial*101#. - Activation: Insert the SIM into your unlocked phone. You may need to wait for an activation SMS or enter a PIN provided with the SIM card. Configure the correct APN settings:
- Digicel APN:
web.digicelha.com - Natcom APN:
natcom
- Digicel APN:
- How to Check Remaining Balance & Data:
- Top-Up Methods: You can add credit by:
- Customer Service:
- Contact numbers are usually printed on the SIM card packaging or available on the provider’s website.
- You can also visit a provider’s retail store for in-person support.
Conclusion
Staying connected in Haiti is straightforward with a local prepaid SIM card. For most tourists, choosing Digicel or Natcom based on convenience at arrival is a fine strategy, as both offer extensive coverage for essential communication.
Before you travel, ensure your phone is unlocked and supports the necessary GSM frequencies. Upon arrival, have your passport ready for SIM registration, consider purchasing a SIM at the airport for immediate connectivity, and download the provider’s app for easy account management. With the right preparation, you can ensure a reliable and affordable connection throughout your stay.